What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
Please allow 24-48 hours handling time for your order to ship out.

How do I get tracking?
Tracking numbers will be updated and sent to you buy mail 3-5 business days after your order.. If you don't have a tracking number after 5 business days, please email us at support@thehometrend.com.

I never received my tracking?
Tracking is normally sent out a 1-3 days after an order is shipped out. If you did not get an email, there could be an issue with your mail. Then please contact us with a different email, or you can also log into your account to see the tracking.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location and the product. The average shipping time are (US) 12-23 business days / (World) 12-49 business days depending on the country, excluding holidays. Each product will show an individual estimated time frame.

Will multiple products be shipped together?
They might be but not necessarily. A lot of products will be shipped separately all depending on the warehouse they are shipped from.

I am not in love with my order, can it be returned?
We offer a 30 day money back guarantee - if you have a change of heart . You can contact us and we will give you the information you need to make a return. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

What if there is an issue?
We offer a fast and effective - 100% money back guarantee if the product is defective or damaged. Send us a picture or video as evidence for an instant full refund. No more questions asked. No returns will be needed.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships (within first 24/48h). If the item is already sent, please use our easy return system to get a full refund.

I have entered an incorrect address, what do I do now?
If you have miss-spelled or auto filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong, kindly notify us via email at support@thehometrend.com If the given address is wrong, we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to support@thehometrend.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks

I am not getting any replies to my contact requests?
We always replies to emails (unless they are spam) and in case you don't get a reply within a reasonable time, it could be that your email is wrong or your email and our email system don't mash up. In such case please try to use another email and see if it doesn't help.

I wish to add a comment with my order? How do I do that?
In "Cart" you will find the option "ORDER NOTE" where you can add any relevant information with your order.