Cancellation & Return Policy

Cancellation Policy
Once the order is placed, the customer has a 24 hour window to cancel the order before the order is dispatched.

Return Policy

We accept the return of products which were shipped out by us and if there is an error on our end (e.g. wrong item). 

  • If you want to return the product then 70% of your order amount will be refunded as we deduct 30% for our courier and packing charges (For Prepaid Orders Only).

NOTE- No Exchange & No Refunds on COD

 

Requirements for Returns:

  • Must include a valid original purchase order number from osmcovers.in purchases made outside ofosmcovers.in must contact their seller for returns.
  • Complimentary items for prepaid orders will be given for orders above Rs.799.
  • All returned products should be in the original packaging without any missing contents.
  • If you want to return the product then 70% of your order amount will be refunded as we deduct 30% for our courier and packing charges (For Prepaid Orders Only).
  • Refund processes could take up to 6-8 working days after the item is received.
  • We recommend adding a tracking number or delivery confirmation with your shipment to ensure your return is received (highly recommended for International returns).

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty, hair and bathroom products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time (2-5 business days) before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@thehometrend.com