Cancellation & Return Policy
Once the order is placed, the customer has a 24 hour window to cancel the order before the order is dispatched.
Our Return policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange. In case you receive a Broken Product, then kindly e-mail ( firstname.lastname@example.org ) us the Images of the Broken Product you have received and the Image of your invoice bill within 24 Hours of receiving the product.
Otherwise, We are sorry to inform you that we will not be able to provide Exchange/Replacement for the Broken Product.
We accept the return of products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item). Item(s) must be returned together with proof of purchase. We only replace items if they are defective, damaged or wrong item. To complete your return or exchange, we require a receipt or proof of purchase. Please contact our support team via email@example.com
Note - There is No Refund on Cash on Delivery (COD), you are only eligible for exchange with another product of the same price.
Requirements for Returns:
- Must include a valid original purchase order number from thehometren.in purchases made outside ofosmcovers.in must contact their seller for returns.
- Complimentary items for prepaid orders will be given for orders above Rs.799.
- Return shipping will be at the buyer's cost.
- Shipping and Handling fees are non-refundable for both ways.
- All returned products should be in the original packaging without any missing contents.
- If the product is used or has scratches, the same cannot be accepted for return
- Refund processes could take up to 6-8 working days after the item is received.
- We recommend adding a tracking number or delivery confirmation with your shipment to ensure your return is received (highly recommended for International returns).
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty, hair and bathroom products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The refund policy is applicable in case the replacement of a damaged product is not available.
In case of refund, 20% Handling charges will be deducted from the order amount if a pick up is arranged.
In case of online paid orders, customers' bank account details would be required and the refund would be credited within 7-10 working days from the date we receive the product.
Alternatively, refunds can also be done via PayTM and Google Pay.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time (2-5 business days) before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org